Refund Policy – Discount Hub INC

At Discount Hub INC, we strive to provide high-quality services. However, we understand that there may be cases where a refund is required. This policy outlines the conditions under which refunds are granted for our services.

1. Refund Eligibility

We offer customers a refund within 15 days of service activation. If you wish to cancel a service for any reason, you must contact us within this 15-day period to request a refund.

• If a refund request is not made within 15 calendar days, no refund will be issued.
• Any advance payment or deposit that has not been refunded may be retained if you fail to request a refund within the specified timeframe.
• If a service is canceled within 15 days of subscription, any fees charged for that service will be refunded.
• No refunds will be processed for services canceled after 15 days.

2. Service-Specific Refund Conditions

Truck Dispatching Services

• Refunds apply if incorrect dispatch details were provided by our team, leading to a failed service.
• Scheduled dispatch services not fulfilled due to errors on our part are eligible for a refund.
• If a cancellation is requested within 5 days of booking and the service has not started, a refund will be processed.

Energy Solutions (Gas & Electric)

• If the requested service could not be activated due to a technical issue from our provider, a refund may be issued.
• Incorrect charges due to a billing error on our part are eligible for a refund.

IT & Web Services

• If a technical service was not completed as agreed in the contract, a refund may be granted.
• Major performance issues that were not resolved despite multiple attempts may qualify for a refund.

Cable Internet Services

• If the service was not activated due to an error on our end, a refund may be processed.
• If a cancellation is requested within 7 days of activation and no usage has occurred, a refund will be issued.

Vehicle Insurance Services

• If an insurance policy was purchased but not activated due to an administrative error, a refund may be granted.
• If a cancellation is requested before the policy start date, a refund may be processed (cancellation fees may apply).

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

• Services that were successfully delivered as per the agreement.
• Customer-requested modifications to dispatch routes after confirmation.
• Failure to provide accurate or required information for service activation.
• Service disruptions due to third-party providers, network issues, or force majeure events.
• Usage-based services where the customer has already received benefits.
• If your existing service is replaced or upgraded, as service modifications do not qualify for refunds.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at info@discounthubinc.us or call (914) 460-6052.
2. Provide Details: Include your service details, order ID, and a clear reason for the refund request.
3. Review Process: We will evaluate your request and respond within 7 business days.
4. Refund Resolution: Approved refunds will be processed within 7-10 business days via the original payment method.

5. Partial Refunds

In cases where only a portion of the service was impacted, a partial refund may be issued based on the level of service provided and the disruption experienced.

6. Changes to This Policy

Discount Hub INC reserves the right to modify this refund policy at any time. Changes will be updated on our website and will take effect immediately.

7. Contact Us

For refund inquiries, contact:

• Email: info@discounthubinc.us
• Phone: (914) 460-6052
• Address: 4105 Deer Hill Dr, Sacramento, CA 95823, USA